Operations Management: Process Analysis and Bottleneck Diagnosis

<p>Build real operations management skills through the story of Dara Kessler, an operations analyst at ClearField Optical Lab racing to explain why prescription eyeglass orders that used to ship in a day now take three or four. Learn how to map a multi-step process and time each station honestly, how to calculate real capacity and utilization instead of guessing, how to find the one constraint actually limiting the whole system using the theory of constraints, and how to turn that diagnosis into a concrete redesigned process, complete with a before-and-after capacity table and a monitoring plan.</p>

Tools: Process Mapping, Theory of Constraints, Capacity Planning, Cycle Time Analysis