Incident Management and On-Call

<p>A story-driven, hands-on course on incident management and on-call practice: build a sane on-call rotation with clear severity levels and escalation policies, run a real production incident end to end as incident commander, and turn the aftermath into a blameless postmortem with action items that actually get done. Follows one engineer's first quarter owning on-call at a logistics dispatch company, from tuning noisy alerts to leading a live outage to building a lasting incident review culture.

Tools: incident management, on-call, pagerduty, postmortems